Apr 03, 2020 at 07:04 PM

SAP C4C External Widget CTI Integration - creating multiple activity

366 Views Last edit Apr 27, 2020 at 12:19 PM 2 rev

As per the SAP Documentation, we are sending the below events for a single and we are observing that SAP creates phone call activity for each event. Is there anyway we can continue to raise multiple call events but associate the Phone call activity to one Reference ID. Any inputs.

Supported values: CALL_ALLOCATED CALL_CONNECTED CALL_DISCONNECTED

<payload><ANI>+14033598310</ANI><CID>BCM1234</CID><DNIS>33057</DNIS><ExternalReferenceID>12852.00001128521584730607</ExternalReferenceID><ExternalOriginalReferenceID>12852.00001128521584730607</ExternalOriginalReferenceID><action_code>CALL_ALLOCATED</action_code><EventType>Inbound</EventType></payload> <payload>

<ANI>+14033598310</ANI><CID>BCM1234</CID><DNIS>33057</DNIS><ExternalReferenceID>12852.00001128521584730607</ExternalReferenceID><ExternalOriginalReferenceID>12852.00001128521584730607</ExternalOriginalReferenceID><action_code>CALL_CONNECTED</action_code><EventType>Inbound</EventType></payload> <payload>

<ANI>+14033598310</ANI><CID>BCM1234</CID><DNIS>33057</DNIS><ExternalReferenceID>12852.00001128521584730607</ExternalReferenceID><ExternalOriginalReferenceID>12852.00001128521584730607</ExternalOriginalReferenceID><action_code>CALL_DISCONNECTED</action_code><EventType>Inbound</EventType></payload>