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BI launchpad Ajax request returning "403 - Access Denied "

Hello All,

We are facing a problem with BI launchpad after upgrading the platform from BI 4.1 to 4.2 sp6.
In fact, It's now impossible for us to unfold or do any actions on folders (public or not) in BI launchpad when connecting to the platform through a public URL on HTTPS whereas everything work perfectly on the local machine.
Above all the same public URL on HTTPS works well when connecting to the CMC.

Observation on the network traffic shows that it's the ajax request https://xxxxx/BOE/portal/{portal_id}/InfoViewAppActions/ajaxUre/ajaxRequest wich is returning "403 - Access denied" with the message : "???boetrustguard.TokenCreationFailed???boetrustguard.TokenCreationFailedValue???[???boetrustguard.token.missing???]

Any work around or any way to get this issue resolved ?

Thanks & Regards,

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  • Best Answer
    Posted on Mar 30 at 04:30 PM

    If you search the knowledge base, you will find several notes and KBA's on the subject.
    I think in your case most interesting will be : and

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