Bex Broadcaster email not sent out

[Former Member]

Hello Everyone,

I am trying to send out an email via Bex Broadcaster and going in transaction SOST I can see the status is red with message 816 and text 'Message cannot be transferred to node SMTP due to connection error (final)'.

Does anyone know what this means?

Thank you,

Colleen

[Former Member]

Hi Colleen,

Go to SCOT transaction , check the SMTP settings. Go into the SMTP setting and check

whether you have maintained the permissible domain names under supported adress types->

internet -> address areas.

I assume that your mail host and mail port settings are correct.

Let us know if this helps!

Regards,

Ranita

[Former Member]

Hi,

Some anti-virus software can block the mail ports. In my case, I was facing exactly the issue mentioned above. I was using mail port 25. I disabled the anti-virus software on my host BW server and hey presto, the mail routing worked fine.

You can also check whether the Windows Firewall (assuming you're on Windows) is on. Try turning this off as well.

Cheers,

Jim.

[Former Member]

Same issue here but with a different twist.

Getting the error for FAX output when there are either:

- too many attachments

or

- attachments too large.

However, the exact same output that fails can be repeated and sent successfuly via email.

It would seem to me that prior suggestions above would not resolve this type of subtle differences with individual messages that error while others are successfull.

Any Ideas?

[Former Member]

hi,

i faced the same issue a couple of weeks back... the problem is with the firewall... ask your administration team to remove the firewall... and also enter the server name or the ip address in the DNS.... It should resolve the problem...

Manicks

[Former Member]

Hi All,

Has the problem mentioned here been resolved now,if yes kindly revert back the reply to me also as Iam also facing the same problem in sending emails in Information Broadcasting ,the error message displayed is as :

<b>Message cannot be transferred to node SMTP due to connection error : MSG NO XS816</b>

For details plz visit the thread :

<b>Message cannot be transferred to node SMTP due to connection error</b>

which i have posted in this forum itself,but no one has replied yet though i know that this problem must have been faced by a lot many.Kindly reply at earliest as iam tired finding out solution for this issue but could not get any yet,Your help shall be awarded points if found useful,my Email id is reachme.saumya@gmail.com.

Regards,

Saumya

[Former Member]

Hi All,

Has the problem mentioned here been resolved now,if yes kindly revert back the reply to me also as Iam also facing the same problem in sending emails in Information Broadcasting ,the error message displayed is as :

<b>Message cannot be transferred to node SMTP due to connection error : MSG NO XS816</b>

For details plz visit the thread :

<b>Message cannot be transferred to node SMTP due to connection error</b>

which i have posted in this forum itself,but no one has replied yet though i know that this problem must have been faced by a lot many.Kindly reply at earliest as iam tired finding out solution for this issue but could not get any yet,Your help shall be awarded points if found useful,my Email id is reachme.saumya@gmail.com.

Regards,

Saumya

[Former Member]

Try taking a look at RSRD_ADMIN transaction. This will show you all logs from the Broadcaster.

Thanks,

Jeff

[Former Member]

Hi Jeff,

This transaction does not exist and I checked SAP notes and didn't find anything?

Thanks,

Colleen

[former_member188975]

Hi Colleen,

Try to check SMTP service in transaction SCOT.

Hope this helps...

[Former Member]

Hello again Bhanu,

I went there and SMTP is green and shows 1 error (my broadcast that failed I assume). What do I check here to determine the exact problem?

Thanks,

Colleen