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Hebrew language changed from "he" to "iw" and Chat bot stopped working!

I can't tell when it started. My chatbot is bi-language and supports english and hebrew, worked well till recently.
My actions don't do anything in hebrew now. The intent is recognized well, the right skill is chosen, but the Hebrew tab in Actions don't affect Hebrew inputs, and returns empty response!
I've tried to open a new Chatbot, defined it with only fallback in hebrew and english. As well, the intent is recognized well in both languages but in hebrew actions aren't being run, and english they run as usual.
Can you fix that bug please?

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8 Answers

  • Posted on Mar 27, 2020 at 10:55 AM

    Hi Zan,

    thank you very much for your feedback.

    We have identified an issue in our platform that causes both findings you described and are working on a fix.

    Best regards,
    Stephan

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  • Posted on Apr 08, 2020 at 12:28 PM

    anything new?

    thanks

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  • Posted on Apr 09, 2020 at 11:17 AM

    HI Zan,

    we are still actively working on the fix and will notify here when it is live.

    Best regards,

    Stephan

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  • Posted on May 01, 2020 at 11:42 AM

    Hey, it's more than a month. Are there any expectations when this will be fixed?
    thanks

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  • Posted on May 10, 2020 at 11:27 AM

    if it helps, some messages do get an answer now (I can't tell why).
    but it produces other errors:


    1.png (60.6 kB)
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  • Posted on May 11, 2020 at 03:40 PM

    Hi Zan,

    thanks for your additional information. Unfortunately we are still working on the issue - hope we can provide an update soon.

    Best regards,

    Stephan

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  • Posted on May 29, 2020 at 09:16 AM

    Hi Zan,

    we are planning to ship the bug until end of June.

    Best regards,

    Stephan

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  • Posted on Jul 13, 2020 at 01:13 PM

    Hi Zan,

    the issue should be fixed now.

    Best regards,

    Stephan

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