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Mar 25, 2020 at 08:17 AM

S/4 Hana (Production) - Cases in SAP Credit Management - Documented Credit Decision - Search

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Dear friends,

Within SAP in the Cases in SAP Credit Management transaction I need to release an order in credit after that Customer can deliver in the Create Outbound Delivery with Order Reference transaction. How I do it: I enter this transaction Cases in SAP Credit Management click on Documented Credit Decision - Search place the order in Document Number do a search select the line and click on release. However, I've a problem with some orders, when clicking on release there is the error: @ 5C \ QError @ 400000009472 Document was already unblocked in SD system; change no longer possible. But this order is not released and the Customer team is unable to proceed with the delivery.

Can you help me with this error or guide how to see the error more deeply? Please.

Caros amigos,

Dentro do SAP na transação Cases in SAP Credit Management eu preciso liberar um pedido em crédito, depois disso Customer consegue realizar o delivery na transação Create Outbound Delivery with Order Reference transaction. Como faço isso: eu entro nessa transação Cases in SAP Credit Management, clico em Documented Credit Decision - Search, coloco o pedido em Document Number, dou um pesquisar, seleciono a linha e clico em liberar. Contudo, estou com um problema em alguns pedidos, ao clicar em liberar consta o erro: @5C\QError@ 400000009472 Document was already unblocked in SD system; change no longer possible. Mas esse pedido não esta liberado e o time de Customer não consegue seguir com o delivery.

Conseguem me ajudar com esse erro ou orientar como vê-lo mais a fundo? Por favor.

Best Regards,

Grato,

Rodrigo Corrêa