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Webhook Problem (JSON) - Extract text using a webhook

I'm attempting to create a chatbot to collect contact information and pass this info to Google Sheets using a Zapier webhook. The data I'm collecting is:

FirstName

LastName

Email

PhoneNumber

This is work well, but when I attempt to add a MESSAGE field. It doesn't work. I'm a novice and not certain of my steps. Could you please tell me how to create an entity (and all that goes into the setup) that will allow my bot to pass the MESSAGE thru Zapier to Google Sheets.

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  • Best Answer
    Posted on Mar 13 at 09:31 AM

    Hi Fred,

    if I understand you correctly you want the "message" field to be a free text field, where the user can enter any message. Check out the tutorial https://cai.tools.sap/blog/mastering-memory-management-bot-builder/ and especially the section "Feedback skills, or how to save a free text entry". With that approach you can then use the variable {{nlp.source}} to process the free text input and store it via webhook.

    Regards
    Jonas

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