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Intermittent job failure due to gateway issue

philip0929
Active Participant
0 Kudos

Hi Guys,

I would like to ask, so we keep on getting the below gateway issue intermittently. The connection is from S/4 to Vertex and vice versa.

Do you guys know how to resolve this issue?

Upon checking the WP trace log.

LOCATION : SAP Gateway on host xxxxxxxxci.xxx.xxxxx.com / sapgw00

ERROR : connection to partner 'xxx03v027253.xxx.xxx.xxxxx.com:34988' broken

TIME : Sat Feb 8 03:22:26 2020

RELEASE : 753

COMPONENT : NI (Network interface)

VERSION : 40

RC : -6

MODULE : /bas/753_REL/src/base/ni/nixxi.cpp

LINE : 5172

DETAIL : NiIRead: P=xxx.xxx.xxx.xx:34988; L=xxx.xxx.xxx.xxx:3300

SYSTEM CALL : recv

COUNTER : 651788

Accepted Solutions (0)

Answers (2)

Answers (2)

raquel_gomez
Employee
Employee
0 Kudos

Hi Philip,

The fact that this issue happens intermittently points to intermitent network disconnections.
You mentioned that work process trace show:

LOCATION : SAP Gateway on host xxxxxxxxci.xxx.xxxxx.com / sapgw00
ERROR : connection to partner 'xxx03v027253.xxx.xxx.xxxxx.com:34988' broken

So, connection to that remote partner (running on host 'xxx03v027253') is broken.
Have you checked if there's any error reported on remote side of the communication?

Regards,
Raquel

0 Kudos

Hi Philip,

Can you share log file? Are both systems in same network? Check network connectivity between your S/4 system to Vertex system. You can check network latency by simply pinging the system.

Try following below SAP Note for Network Diagnosis.

https://launchpad.support.sap.com/#/notes/500235

Thanks,

Ravinder

philip0929
Active Participant
0 Kudos

Connection is working fine but the issue happens intermittently.