Dear all,
When the Tips option is on in the general setting of the CCO and is also on the recording of it, in the sales receipt, I'm facing that I can't handle that amount in the returning receipt; whenever I return a receipt that had a tip amount, just the items amount is taken to be return and no matter if I try to set the negative value of the tip in the payment means, I can't have the Tip item in the returning receipt.
I have tried to mannually add the tip item, but an information message is diplayed confirming that item cannot be used manually.
If there is no way to handle right from the returning receipt how can I register de return of that tip amount?
I will appreciate if you could help me out with the best workaround for this kind of cases.
Regards,
Nasmiye PR.