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SAP Customer Checkout not posting all receipts to SAP Customer Checkout Manager

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I had installed SAP CCO on one POS 2 years ago but the machine was attacked by a virus and so I had to get a new machine. I installed CCO on that machine and transactions were going to SAP B1 without any problem but to CCO manager not all receipts are getting posted

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Answers (5)

Answers (5)

Arne_Timmermann
Contributor
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Hi nvdola, the user which you use to connect to ccom, is it marked as "technical user" in the user details? Also does the user have the role administrator? If these 2 points are not set, the connection to ccom works just fine, but the synchronization does not work as intended.

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I am using the admin who has all the admin rights

Arne_Timmermann
Contributor
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Hey Blessing Chivave.

Which version of CCOM/CCO are you using? In newer versions the checkmark "technical user" has to be set on the user details fo the user you want to use for synchronization.

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Hello Blessing,

Is the connection between CCO and CCO manager working fine? Configuration > Integration > SAP CUSTOMER CHECKOUT MANAGER and click on Test connection

Is there any information in the log files? See KBA 2543967 and KBA 2655550

What is the version of SAP Customer Checkout?

What is the version of SAP Customer Checkout manager?

Regards,

Anderson

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Issue not yet solved. I have tried everything you have stated and still its not working

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Still the issue continued.

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Yes it is enabled

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Hello Blessing Chivave,

Is the parameter "Enable central receipt management" enabled under Configuration > Integration > SAP CUSTOMER CHECKOUT MANAGER?

Refer to the documentation below for further information:

https://help.sap.com/viewer/71570024ae3843f08a10d68054192d3d/2.0.8/en-US/e638ac689548424498f212bf0f8...

If your question in answered, kindly select the answer as "Right Answer". This helps other member of the community to follow and easily locate answers.

Regards,

Anderson