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Trigger Campaigns with Personalization of interaction data is not working.

Hi Experts,

We have a requirement of personalizing interactions data in the SMS content. I have tried using ALL INTERACTIONS segmentation profile and was able to personalize. But when we use custom HANA View, which is based on INTERACTION KEY, trigger based campaigns with personalization is not working.

Not sure if I am missing any other part of configuration.

I have also checked the below discussion for similar issue. But no one says whether they were able to use custom HANA View for personalizing trigger based campaigns.

https://answers.sap.com/questions/348491/trigger-based-campaign-not-personalizing-e-mail-ba.html

We are using Hybris On premise 1809 version.

Regards,

Deepu Pankaj

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3 Answers

  • Best Answer
    Posted on Aug 06, 2020 at 08:13 AM

    Hi All, Identified the issue and got it resolved, details are in the comment section of the below link.

    https://answers.sap.com/questions/348491/trigger-based-campaign-not-personalizing-e-mail-ba.html

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  • Posted on Jul 16, 2020 at 09:53 AM

    Dear Consultant,

    The below steps must be carried out to achieve your scenario:

    1. Create Custom Field
    2. Enable Usage in UI
    3. Assign Custom Field to Segmentation

    If you still face issue, please share a screenshot.

    Thank you.

    Best Regards,

    Kunal Bansal, SAP Marketing Consultant

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  • Posted on Jun 17, 2020 at 06:55 PM

    Hi Deepu Pankaj. Did you assign the custom view to the segmentation object Interactions (profile All Interactions)? You must use the Marketing Extensibility app > Assign to segmentation (under Custom View) > + (to add new assignment). You must set the Contact Key there.

    Hope that helps. Let me know if you need more help.

    Regards,

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