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Feb 17, 2020 at 03:48 PM

C4C - There are not Chat Object Outports

93 Views Last edit May 27, 2020 at 06:07 AM 2 rev

Hi Experts,

we've been working on SAP Sales Cloud, we created a new custom BO that contains some custom fields.

Our custom BO works as an extension of the standard Chat Business Object (Activity Object).

Our custom BO has an ActivityUUID field that is linked to ActivityUUID of Chat BO.

We’d like to create a new Facet on the standard Chat window in order to show a page from an external system (using our Embedded Component).

The external system key is saved on our Custom BO, therefore we need to have access to the ActivityUUID of the Chat within our Facet so that we can get our corresponding Custom BO record and call the external link using the external system key.

This is the reason we need the Chat Object Outport, because we have to get the ActivityUUID from our Facet.

We have already done the same thing with the PhoneCall Object on the COD_PhoneCall.TI and it works, because the COD_PhoneCall.TI has some available Outports with ActivityUUID parameter.

Unfortunately SalesOnDemand/Activities/Chat/UI/COD_CHAT_TI doesn't have any Outport and therefore we cannot add Facets or Navigation Objects.

How can we have access to the Chat ActivityUUID field within our Facet?

Could you please help us?