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Unable to select item on web screen

Unable to select Go separately.

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2 Answers

  • Posted on Feb 11 at 12:57 PM

    Hi Shruti, this is very little information on your issue. Please elaborate further and attach screenshots. Thanks!

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  • Posted on Feb 24 at 10:11 AM

    Hi Shruti,

    Problems may occur when zoom factors are tuned with different values on a multiple screen display. This is a known issue, in particular with Chrome and Firefox during capture. Capture with Chrome and Firefox works if the window zoom factor is the same on every screen (whatever the browser zoom factor).

    If you have some issues capturing UI elements, you may be able to solve the problems by setting the zoom factor to 100%. Go to the Scale and layout settings of your laptop and ensure that your zoom factor is set to 100%, then restart your session to apply the change.

    Rarely, other issues can occur when the zoom factor is not set to 100% in the runtime phase:

    - Highlighting of items can be incorrectly positioned.

    - In the rare cases where a mouse click driven by coordinates is used, the coordinates may be incorrect and the mouse click can fail.

    Regards,

    J.

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