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Feb 08, 2020 at 08:54 AM

Merge a new contact

293 Views Last edit May 27, 2020 at 06:03 AM 3 rev

Hello Everyone,

I have created an individual customer from C4C that replicated to MKT on-premise. Then I added the FB account URL with FB ID to this contact, so I was exacted when I post a comment in FB the customer will be merged automatically with the C4C customer. However, the system is created a new contact. Thus, how to allow the system to merge the two contact automatically.

Thanks in advance