POD in SAP EWM

[former_member639925]

Hi ,

I have a question regarding POD (Proof of delivery) relevance in EWM.

In process, lets say we have an outbound delivery , we do a PGI and send an item/Product to a Customer.

Now a PGI is already done and item/Product is out of our warehouse. What would happen if a Customer rejects the delivery (POD).

1.What would be a process (in SAP Standard) to manage rejected POD items?

2.Will those Items be handled via a return delivery?

Looking for a response.

[former_member639925]

Hi Juergen,

Thanks for the response. I have a follow-up question.

What would be the suggested way forward to deal with a customer effectively rejecting the goods

Will it be "Creation of a return order against the original sales order to receive the goods back "

https://help.sap.com/viewer/072e1e902dfa4546970c7966a47c42da/6.18.13/en-US/fc1bbf53d25ab64ce10000000...

Or

Cancellation (or otherwise closing) of the POD?

Regards,

[JuergenPitz]

Hi,

a POD is actually not meant to register that a customer rejected a delivery, but that the customer confirms the actual quantity he has received (https://help.sap.com/viewer/072e1e902dfa4546970c7966a47c42da/6.18.13/en-US/3a1bbf53d25ab64ce10000000a174cb4.html).

And this is more a ERP feature then an EWM function. In EWM you can upload the POD results from ERP (to analyze differences), but EWM otherwise does not do anything.

Brgds

Juergen

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