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Jan 31, 2020 at 02:59 PM

Difference between 'number of interaction notes' and 'number of internal notes'

54 Views Last edit Feb 03, 2020 at 05:47 PM 3 rev

interaction-notes.pngHi SAP community,

I am trying to understand how the 'number of interaction notes' is different from 'the number of internal notes'. I tried to look into the SAP documentation but couldn't find a clear definition of the fields (SS attached). Could anyone please help me understand what 'number of interaction steps' count as well?

Thank you!