SIA and Tomcat will not start after applying BI 4.2 SP7 on a BI 4.2 SP4 system

[former_member476992]

This is actually the solution that I used to fix the problem:

On my Windows 2012 R2 64-bit BOE clusters running BI 4.2 SP4 Patch 1 upgraded just fine to BI 4.2 SP7 Patch 7. The subsequent one did not. The only difference was that the first cluster had the BI install directory on C: and the second one had it on E:. The error in the log is this:

[2020-01-24 20:02:18] [error] [ 3820] Failed creating Java e:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\\jre\bin\server\jvm.dll

[2020-01-24 20:02:18] [error] [ 3820] The system cannot find the path specified.

The solution that I used to resolve:

1.Locate the following directory, replacing E: with your installation directory:

E:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\server

2.Copy the files or the entire server directory.

3.Locate a working BOE instance (i.e. watccboe102) and copy the three files in the working version to the non-working version (sapjvm.info, jvm.dll, and xusage.txt)

4.Start Apache Tomcat then the SIA from the CCM (Central Configuration Manager).

I hope this information helps someone else.

[kaus19d]

Hi celeste.grone,

Since you have a problem & the problem-solution to that, so maybe its better that you write a Technical-Article or a Blog with giving some more details or screenshot instead of posting here in Question&Answer section as this area we use to find solutions to existing problems/issues

Thanks,

Kaushik

[denis_konovalov]

I think you should also report this to SAP, so a proper investigation is conducted. Install drive should not play any part in install/upgrade process and if it does - that's a bug that needs fixin'.

[former_member198540]

Hi

thanks for info so helpfully !!!!