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Jan 29, 2020 at 09:32 PM

'All Tickets With All Interactions' report query

76 Views Last edit Feb 03, 2020 at 05:51 PM 2 rev

Hello SAP Community,

I am trying to track number of logged changes saved by users for every ticket.

I was thinking of using 'All Tickets with All Interactions report' but I am confused as to how the standard field functions? Particularly, how is 'number of interactions' calculated, and are other fields such as number of internal notes etc. shown based on user needs or is that part of 'number of interactions' calculation?

Could you please define these standard fields and what they are showing?

Also, if you have any suggestion on how to approach this need, please let me know! It will be much appreciated!!