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Jan 28, 2020 at 12:34 AM

Add 'number of interactions' to custom report

72 Views Last edit Feb 03, 2020 at 05:53 PM 5 rev

Hi SAP,

I am trying to add the field ' number of interactions' from a standard report, called 'All Tickets with All Interactions', to a custom report. My intention is to capture the total number of changes made and then saved by the user. However, I am unable to add this field to the custom report.

Here is the approach I took:

Step 1: I selected the Data Source for the custom report

Step 2: I added the standard data source- 'All Tickets with All Interactions' to the custom source

Step 3: I try to add the 'number of interactions' field from the standard report. However, I am not able to find this field within the source. It shows 'number of interaction steps' and other fields except the one we are looking for.

Could you please advise on this? Is there an alternative approach to add this field to the report?

Thanks and Regards!