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Jan 23, 2020 at 05:46 PM

how to bypass the SSO configuration in SAC for SAP Support

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Hi,

In the "getting support" playlist, the remote connection (SAP Router) or screen sharing (GoToAssist) is proposed as the way forward for SAP Support to analyze any incidents/issues. source: https://www.sapanalytics.cloud/guided_playlists/getting-support/

However, we are wondering if we can provide remote logon without the above options.

i) we have opened a support ticket

ii) we have created a SAP Support user (source: https://blogs.sap.com/2018/12/13/setting-up-sap-support-user-id-for-sap-analytics-cloud-sac/)

iii) now we need somehow a way to bypass the SSO configuration (SAP Support user does not exist in the Active Directory)

I found the same question but it is unanswered: https://answers.sap.com/questions/557423/is-any-way-to-disable-the-saml-authentication-for.html

Thanks for your hints and insights on this topics,

regards,

Peter Gabriels