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Jan 23, 2020 at 01:42 PM

Customer Service Order credit & rebill process

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Does anyone have a process on what to do for the following:

  • CSO is created (IW31)
  • Confirmations and/or PO's are posted against the CSO (IW41/44, ME21N, etc.)
  • DMR is generated (DP90)
  • Invoice is generated from DMR (VF01, VF04, etc.)
  • An issue comes up with the invoice, so the invoice is credited by creating a credit memo req & then a full credit (VA01+VF01)

But we still want to bill the client. If I re-run DP90 again, it doesn't pick anything up. And re-entering all the confirmations & PO expenses means we've doubled our costs.

Does anyone know what's best practice to rebill?