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Jan 23, 2020 at 09:15 AM

how to calculate active and inactive users in usage statistics sales cloud

189 Views Last edit Jan 27, 2020 at 06:33 PM 2 rev

how to calculate active and inactive users in usage statistics sales cloud ?

we have unblocked business users are 389 including technical users. but in usage statistics _ cloud for customer; sales cloud , it show me active + inactive = 462 users; how does it calculate ? even i blocked some users; i found it never change

Our business owner doubt this data; please let me know your answer; thank you for your help

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