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Waiting for SLD was not successfull

I am not able install SAP. I tried several times and almost every possible solution I can find on the internet. Everything installs fine except SLD, License Manager. In the log It shows error

1: 2020-1-22 0:15:36:222 INFO: Countdown: 2
1: 2020-1-22 0:15:36:222 check SLD version: cmd.exe /C ""C:\Program Files (x86)\SAP\SAP Business One ServerTools\Common\sapjvm_8\jre\bin\java.exe" -jar C:\Users\Gaurav\AppData\Local\Temp\{51DE0ABD-967D-4F9B-9BD7-54C94E421996}\SLDInstallerTool.jar -version -addr https://DESKTOP-QDJ21M2:40000 -siteusername B1SiteUser -siteuserpwd ****" > C:\Users\Gaurav\AppData\Local\Temp\{51DE0ABD-967D-4F9B-9BD7-54C94E421996}\java_SLDInstaller.log
1: 2020-1-22 0:15:36:362 Attempt failed.
1: 2020-1-22 0:15:46:360 INFO: Countdown: 1
1: 2020-1-22 0:15:46:360 check SLD version: cmd.exe /C ""C:\Program Files (x86)\SAP\SAP Business One ServerTools\Common\sapjvm_8\jre\bin\java.exe" -jar C:\Users\Gaurav\AppData\Local\Temp\{51DE0ABD-967D-4F9B-9BD7-54C94E421996}\SLDInstallerTool.jar -version -addr https://DESKTOP-QDJ21M2:40000 -siteusername B1SiteUser -siteuserpwd ****" > C:\Users\Gaurav\AppData\Local\Temp\{51DE0ABD-967D-4F9B-9BD7-54C94E421996}\java_SLDInstaller.log
1: 2020-1-22 0:15:46:547 INFO: Waiting for SLD was not successfull.
1: 2020-1-22 0:15:46:547 INFO: W8_for_SLD_2_start function ended.
1: 2020-1-22 0:15:46:563 ERROR: SLD service component installation failed. Installation will be interrupted.

Above mentioned in bold and italics is the system log. Please help me resolve it.

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5 Answers

  • Posted on Jan 22 at 12:56 AM

    Hi Bhuvan Soni,

    Please uninstall 'SAP Business One - Service Manager` and re-install it with administrator rights. Once it is successfully installed, launch Service Manager as `administrator` and ensure Business One license file is recognized* successfully. If it is fine then launch SAP Business One client.

    (*Open Service Manager, Select License Manager, Settings and ensure you can see System Number, Installation Number, Hardware Key and License Server version)

    Kindly keep us posted of new updates.

    If it resolves your original question, then kindly mark appropriate response as answer.

    Best wishes & Good Luck,

    Sam

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  • Posted on Jan 22 at 08:03 AM

    Hi Bhuvan Soni,

    Referring to your response:

    ...

    But it does not display System Number/Installation Number/Hardware Key. Upto what I understood the SLD is not installed. During installation it always says Manual Restoration Needed and displays error.

    ...

    If System Number/Installation Number/Hardware Key is not displayed, it means your SAP Business One does not recognize license details. Unless license is recognized, you cannot access SAP Business One even after launching client.

    You can double-check in `Services` menu if SLD service is installed or not. If it is missing then your observation is accurate about SLD not being installed. I assume, your host OS is Windows.

    During installation, if it says Manual Restoration Needed and if it displays error, it means your SAP Business One installation is not done properly.

    Best way to proceed (albeit it is time-consuming) is to uninstall your SAP Business One completely. Restart your machine, and install SAP Business One again into a different installation folder. You may refer to Administrator`s Guide for step by step installation procedure.

    Good Luck.

    Keep us posted of new updates on this matter.

    Best wishes,

    Sam

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    • Sam B I already tried to do the same. I even reinstalled my Windows 10 os after completely formatting the drive but still it shows the same message. I found another log file in the temp folder

      sldInstallationTool.log

      In this file I found the following error -


      ERROR [main] com.sap.b1.sld.client.installer.SLDInstallerTool - Error on processing command
      com.sap.b1.sld.client.exception.SLDServiceException: java.lang.NullPointerException: while trying to invoke the method com.sap.b1.sld.client.model.json.GenericErrorMessageResponse.getError() of a null object loaded from local variable 'resObj'

      I am using Windows 10 64bit with latest java and SQL Server Express 2017.

  • Posted on Jan 23 at 02:31 AM

    Hi Bhuvan Soni,

    I suggest you reach out to your local IT SAP Partner, and have them trouble-shoot this error sitting next to you. That approach might provide an effective and quick resolution.

    Best Wishes & Good Luck,

    Sam

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  • Posted on May 14 at 11:22 AM

    Hello, I have the exact same issue. Perhaps someone can post here their resolution on how they solved it.

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  • Posted on May 22 at 12:36 AM

    Hi, I have the same problem. Someone can help me pleas?

    1: 2020-5-22 0:28:59:218 INFO: W8_for_SLD_2_start function started. 1: 2020-5-22 0:28:59:233 INFO: Countdown: 8 1: 2020-5-22 0:28:59:233 check SLD version: cmd.exe /C ""C:\Program Files (x86)\SAP\SAP Business One ServerTools\Common\sapjvm_8\jre\bin\java.exe" -jar C:\Users\Administrador\AppData\Local\Temp\{F9E65ED6-18FA-4E86-9AA2-B89DD92035DF}\SLDInstallerTool.jar -version -addr https://GOLIVE:40000 -siteusername B1SiteUser -siteuserpwd ****" > C:\Users\Administrador\AppData\Local\Temp\{F9E65ED6-18FA-4E86-9AA2-B89DD92035DF}\java_SLDInstaller.log 1: 2020-5-22 0:29:49:987 Attempt failed. 1: 2020-5-22 0:29:59:987 INFO: Countdown: 7 1: 2020-5-22 0:29:59:987 check SLD version: cmd.exe /C ""C:\Program Files (x86)\SAP\SAP Business One ServerTools\Common\sapjvm_8\jre\bin\java.exe" -jar C:\Users\Administrador\AppData\Local\Temp\{F9E65ED6-18FA-4E86-9AA2-B89DD92035DF}\SLDInstallerTool.jar -version -addr https://GOLIVE:40000 -siteusername B1SiteUser -siteuserpwd ****" > C:\Users\Administrador\AppData\Local\Temp\{F9E65ED6-18FA-4E86-9AA2-B89DD92035DF}\java_SLDInstaller.log 1: 2020-5-22 0:30:01:362 Attempt failed. 1: 2020-5-22 0:30:11:377 INFO: Countdown: 6 1: 2020-5-22 0:30:11:377 check SLD version: cmd.exe /C ""C:\Program Files (x86)\SAP\SAP Business One ServerTools\Common\sapjvm_8\jre\bin\java.exe" -jar C:\Users\Administrador\AppData\Local\Temp\{F9E65ED6-18FA-4E86-9AA2-B89DD92035DF}\SLDInstallerTool.jar -version -addr https://GOLIVE:40000 -siteusername B1SiteUser -siteuserpwd ****" > C:\Users\Administrador\AppData\Local\Temp\{F9E65ED6-18FA-4E86-9AA2-B89DD92035DF}\java_SLDInstaller.log 1: 2020-5-22 0:30:12:696 Attempt failed. 1: 2020-5-22 0:30:22:697 INFO: Countdown: 5 1: 2020-5-22 0:30:22:697 check SLD version: cmd.exe /C ""C:\Program Files (x86)\SAP\SAP Business One ServerTools\Common\sapjvm_8\jre\bin\java.exe" -jar C:\Users\Administrador\AppData\Local\Temp\{F9E65ED6-18FA-4E86-9AA2-B89DD92035DF}\SLDInstallerTool.jar -version -addr https://GOLIVE:40000 -siteusername B1SiteUser -siteuserpwd ****" > C:\Users\Administrador\AppData\Local\Temp\{F9E65ED6-18FA-4E86-9AA2-B89DD92035DF}\java_SLDInstaller.log 1: 2020-5-22 0:30:23:931 Attempt failed. 1: 2020-5-22 0:30:33:947 INFO: Countdown: 4 1: 2020-5-22 0:30:33:947 check SLD version: cmd.exe /C ""C:\Program Files (x86)\SAP\SAP Business One ServerTools\Common\sapjvm_8\jre\bin\java.exe" -jar C:\Users\Administrador\AppData\Local\Temp\{F9E65ED6-18FA-4E86-9AA2-B89DD92035DF}\SLDInstallerTool.jar -version -addr https://GOLIVE:40000 -siteusername B1SiteUser -siteuserpwd ****" > C:\Users\Administrador\AppData\Local\Temp\{F9E65ED6-18FA-4E86-9AA2-B89DD92035DF}\java_SLDInstaller.log 1: 2020-5-22 0:30:35:228 Attempt failed. 1: 2020-5-22 0:30:45:215 INFO: Countdown: 3 1: 2020-5-22 0:30:45:220 check SLD version: cmd.exe /C ""C:\Program Files (x86)\SAP\SAP Business One ServerTools\Common\sapjvm_8\jre\bin\java.exe" -jar C:\Users\Administrador\AppData\Local\Temp\{F9E65ED6-18FA-4E86-9AA2-B89DD92035DF}\SLDInstallerTool.jar -version -addr https://GOLIVE:40000 -siteusername B1SiteUser -siteuserpwd ****" > C:\Users\Administrador\AppData\Local\Temp\{F9E65ED6-18FA-4E86-9AA2-B89DD92035DF}\java_SLDInstaller.log 1: 2020-5-22 0:30:46:530 Attempt failed. 1: 2020-5-22 0:30:56:530 INFO: Countdown: 2 1: 2020-5-22 0:30:56:530 check SLD version: cmd.exe /C ""C:\Program Files (x86)\SAP\SAP Business One ServerTools\Common\sapjvm_8\jre\bin\java.exe" -jar C:\Users\Administrador\AppData\Local\Temp\{F9E65ED6-18FA-4E86-9AA2-B89DD92035DF}\SLDInstallerTool.jar -version -addr https://GOLIVE:40000 -siteusername B1SiteUser -siteuserpwd ****" > C:\Users\Administrador\AppData\Local\Temp\{F9E65ED6-18FA-4E86-9AA2-B89DD92035DF}\java_SLDInstaller.log 1: 2020-5-22 0:30:57:765 Attempt failed. 1: 2020-5-22 0:31:07:767 INFO: Countdown: 1 1: 2020-5-22 0:31:07:767 check SLD version: cmd.exe /C ""C:\Program Files (x86)\SAP\SAP Business One ServerTools\Common\sapjvm_8\jre\bin\java.exe" -jar C:\Users\Administrador\AppData\Local\Temp\{F9E65ED6-18FA-4E86-9AA2-B89DD92035DF}\SLDInstallerTool.jar -version -addr https://GOLIVE:40000 -siteusername B1SiteUser -siteuserpwd ****" > C:\Users\Administrador\AppData\Local\Temp\{F9E65ED6-18FA-4E86-9AA2-B89DD92035DF}\java_SLDInstaller.log 1: 2020-5-22 0:31:08:986 INFO: Waiting for SLD was not successfull. 1: 2020-5-22 0:31:09:001 INFO: W8_for_SLD_2_start function ended. 1: 2020-5-22 0:31:09:001 ERROR: SLD service component installation failed. Installation will be interrupted.

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