Why contact intections are displayed in the Unknowns box

[former_member654580]

Expert Greetings

I want to consult with you why a contact's input and output interactions are displayed in the strangers' box and not where it belongs.

Best regards

[guipaulino · Accepted solution]

Hi eliocentenob,

This is a simple configuration done in Manage your solution ap -> Configure your solution -> Contacts and profiels -> 7.Manage interaction content

Go to 'interaction types' and select the desired interaction type. As per default some interaction types are assigned with 'unkown' direction. For example, LEAD interaction type. Just click and change to 'inbound' or 'outbound' as per your requirement.

If you are importing lead transactions from a third party system then it should be 'inbound'.

After this you will be able to see the correct directions on your 'Interacciones' tab.

Hope it helps,

Luis Guilherme.

[former_member654580]

Hello Luis

Thanks again for your help.

I made the necessary configuration changes.

Best regards