merging Customer IDs, Reassigning Namespaces

[former_member654581]

Hello everyone,

Please help me out in finding out the solution.

Situation: our Company had 2 Customer IDs with SAP

For eg: 1) Customer ID: 12345 with Namespace ABCD

2) Customer ID: 98765 with Namespace XYZ

6 months back our company has cancelled the contract for Customer ID: 98765 and to have only one Customer ID they merged both the Customers IDs and reassigned the Namespace.

( as planned now it should be Customer ID:12345 with Namespace XYZ)

The aim was to be that only one customer number is usable/available. With all systems, namespaces and software downloads.

Problem: The Migration and merging is already done. But somehow it wasn't successful. One Development system ist still under the old Customer ID and the Namespace is also not completely transferred or still not transferred.

Situation 2 : now i got this topic to resolve it and as i am not from Basis background ,I dnt know which transaction i need to see the current Status.How can I check this scenario in the system. How can I resolve this issue.

Regarding this problem i have also gone through some SAP NOTES.

SAP Note: 2632518,198140.

Kindly help me out to solve this Problem.

Thanks in advance.

Regards

Gurjeet

[kashyap_shah3 · Accepted solution]

Hi Gurjeet,

What you'll see in SAP system is the Installation number and not customer number. You can use the menu System --> Status --> SAP System data section to look at current Installation Number of your SAP system.

Customer numbers are part of SAP Service MarketPlace to/for which various Installation Numbers are assigned/created.

If you can't find your SAP system's current Installation Number under Customer Number: 98765 then try to find it under another Customer Number: 12345. If you find it in 12345, that means reassignment of SAP system in subject hasn't been successful. You can follow point 2 of SAP Note 198140 - Reassigning systems to coorect that. Once that's done, newly generated license need to be deployed on SAP system usinf slicense transaction.

Let me know how you get on.

Best Regards,
Kashyap Shah

[former_member654581]

Hello Kashyap,

Thank you for writing.

I will try this and get back to u.

Regards

Gurjeet

[former_member654581]

Hi Kashyap,

Unfortunately i don't have the authorization to the link provided by you. I do can access Systems Details on Launchpad but no authorization to Installations. Is there any other way to check this?

Kindly help me further.

Regards

[kashyap_shah3]

Hi Gurjeet,

You could try System Data app on launchpad and if you're lucky, you may find your development system in subject.

Direct link to access System Data app is: https://launchpad.support.sap.com/#/systemdata/000000000xxxxxxxxx, where you need to replace xxxxxxxxx with your customer number and you may have to adjust nymber of 0s to keep it to 18 digit.

Best Regards,
Kashyap Shah

[former_member654581]

Hello Kashyap,

Thank you for your help.Unfortunately that doesn't work too. I get error that The system is unavailable or you have no authorization.

I am trying to get the required Authorization to go further.

Thank you so much.

Gurjeet