Blank screen when opening desktop agent in SAP IRPA

[UxKjaer]

Hi,

I've seen this question already referring to the proxy settings. I believe I have the same issue. However it will be quite difficult for me to get my local IT to open up for the direct proxy settings. Any other chance to get it working.

When I launch my desktop agent, it just shows a blank screen. I can't do anything and it doesn't write any logs. My software version is the one downloaded from tools.hana.ondemand.com version 1.0.5.57

[peterengel]

Hi Jakob,

we are facing the same issue with another customer. It is under investigation. I will keep you posted.

Br,

Peter

[peterengel · Accepted solution]

Hi all,

this is known issue and will fixed with the 2002 release. In the meantime add registry key CtxtRun.exe with value (in decimal) 11000 in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION

Please check your OS version:

For OS 32 bits : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ Main\FeatureControl\FEATURE_BROWSER_EMULATION for OS 64 bits : HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ MAIN\FeatureControl\FEATURE_BROWSER_EMULATION

Br,

Peter

[UxKjaer · Accepted solution]

You can try the following. https://launchpad.support.sap.com/#/notes/2843113
However i didn't have much luck

[peterengel · Accepted solution]

Hi Sumit,

would you be so kind to open a ticket under component CA-ML-IPA?

Please mention your Agent and Windows version in the ticket.

Br,

Peter

[sumit_bajpai · Accepted solution]

hello, we are also facing the same issue. please let us know if there is any resolution on it.

thanks,

Sumit

[UxKjaer · Accepted solution]

You can try the following. https://launchpad.support.sap.com/#/notes/2843113
However i didn't have much luck

[peterengel · Accepted solution]

Hi Raphael,

would you be so kind to open a ticket under component CA-ML-IPA?

Please mention your Agent and Windows version in the ticket.

Br,

Peter

[raphaelberlth · Accepted solution]

Hi Jakob, hi Peter,

I am facing the exact same issue. Would you please keep me uptodate once you get a solution?

Thanks,

Raphael

[UxKjaer · Accepted solution]

Hi Peter,

A ticket has been raised - 60264 / 2020 Blank screen when opening desktop agent in SAP IRPA.

[peterengel · Accepted solution]

Hi Jakob,

could you open a ticket for the component CA-ML-IPA?

Br,

Peter

[UxKjaer · Accepted solution]

Yes it is. I'm using this machine for Sapui5 and nodejs development as well.

[peterengel · Accepted solution]

Hi Jakob,

did you checked if java script is activated on your local machine?

https://support.microsoft.com/en-us/help/3135465/how-to-enable-javascript-in-windows

[UxKjaer · Accepted solution]

Unfortunately I haven't fixed it. Pretty sure it's because of my proxy script. I managed to get access to a virtual desktop with another proxy setting to continue.

[peterengel · Accepted solution]

Hi Jakob,

I saw you asked another question and it looks like you overcome this issue. Could you tell me how?

[UxKjaer · Accepted solution]

Thanks peter.engel I believe it could be caused by proxy.