Costing & Sales organisation

[former_member1246583]

I have an order where the incompletíon log states that the product is not costed. It is costed and the customer has ordered this product many times without any challenges. The only difference now is that we set up a new employee responsible who is in a different sales organisation. We tried changing the sales responsible in the order back to the original person in the right sales org, but no luck. Can anyone help? Thank you

[Lakshmipathi]

Though you confirmed it is a regular material, please check in "Costing 2" view of that material and ensure some value is there under Cost Estimate for the current period.

[former_member637137]

If you want the same Material to be order for a different sales org. Then you need to set up the configuration to be allowed for the sales order type. I hope you have done that . because the order is created with the in completion procedure. maintain the price for the sku.It should work.

[VeselinaPeykova]

I am not sure what changing employee responsible in an order implies in your organization.

If this is just a change of a partner function - in a standard system this should not cause problem with the determination of the cost.

Does the user creating and costing the order have sufficient authorizations to do so?

If you are a consultant - you could run authorization trace to verify this.

If you are a business user - you cannot do this, but maybe you can check with the help of other colleagues if the same user can cost other orders for the same sales area and material, or for other materials. You could also check if this problem happens just for this specific document and for a single user or for various documents and for different users.

A few screenshots to illustrate the problem will be more than welcome, there is a chance that I misunderstood the problem and because of this I may be sending you on the wrong path.

If the same user has no problems creating orders for the same sales area, delivering plant and material - this does not seem right. Of course, there may be some custom logic specific to your system that I cannot know of.

In this case, if you are a business user - check if there is some guidance in the documentation provided by the implementation team. If there is none - if I were you, I would submit a ticket.

If you are a consultant and if this is not related to authorizations - check the project documentation, functional design and development specification documents to find where may be this custom logic, or just debug.