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External Instructor in SuccessFactors Learning

Hello Members,

I have a requirement from my client, where they are looking for external instructors for some of their classroom training. My questions are:

1. How to create these external instructors in LMS? (Their user record will not exist in the system)

2. What login method they will use to login in the system and see all class (scheduled offering) details and mark attendance?

3. Where can I track the cost that is paid (per hour basis) to this external instructor?

Any input would be helpful. Thanks,

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2 Answers

  • Posted on Jul 23, 2020 at 06:42 PM

    Hello Pankaj,

    External instructors need that you have created a site for external users.

    So these are the steps.

    Create a site for external users. Consider the site should have the same domain and organization than your external employee.

    After finishing you will get a link where external users will login

    Create External user

    You go to users in LMS admin side, and in the right top corner select add new user.

    remember to add same orgid and domain than the one you pick up in sites.

    With user created go to Commerce tab in the user menues and select External user account instead of internal.

    Associate new Instructor

    Now with your user created, associate it with a instructor.

    User will have to enter system by the new site Link.


    This functions could stop working on 2020 H2 release, so the recommendations is to take one of the two options defined here

    Hope this can help,

    And in that case please vote up this suggestion I am looking for a badge ;)


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  • Posted on Mar 03, 2020 at 12:30 PM

    Hi Pankaj,

    I currently have the exact requirement as you (points 1 and 2). Did you manage to find any solution?

    Thank you!


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