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Jan 22, 2020 at 10:21 AM

SAC - Model Creation Hangs - KB2707464


Hi Community,

I am interested to hear if anyone has experienced the issue referenced in KB2707464 whereby the SAC Model Creation process hangs up at the popup "Loading - Preparing Model Creation". I have experienced this a number of times with different customers and different tenants. The normal course of action has been to raise a support ticket with SAP, but I have yet to see any real information on the root cause of this issue. There is some suggestion that SAP have to restart some backend process in HANA, but other than that I am somewhat in the dark. Also, because Model creation is usually associated with development projects, it is difficult to get a high priority on the ticket. As a result, Model Creation can easily be offline for 3-5 days (from experience). Sometimes it just seems to resolve itself after a few days.

I would be interested to hear any other experiences with this issue and whether anyone has anymore insight into the cause and/or how to avoid the issue.

Many Thanks.