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Jan 14, 2020 at 09:52 AM

C4C Is there more detailed information on Request Campaign Interactions from SAP Business Suite?

201 Views Last edit Jan 20, 2020 at 09:16 PM 2 rev

Hi,

Currently we have set up the integration between SAP Marketing Cloud and SAP Cloud for Customer. Data on business partners, campagnes and interactions are replicated using the data replication services and quite a lot of information becomes visible.

We want to set up the Request Campaign Interactions from SAP Business Suite, for more detailed insight on interactions, but this one is very limited documented.

https://help.sap.com/viewer/dae01e0792bb41c8b9da3731d3a8b86a/1911/en-US/57618e0ac8bf47ea93545bade69ee14a.html

"Campaign interactions are available in SAP Cloud for Customer via a new interface."

In the latest integration guide it is referred to as a data mashup. See picture .campaigns-and-interactions.jpg

Will this data mash up be triggered from the account record, from the Object ID in the campaign interactions sections? Is there an action button that needs to be added in the section? In the master lay out of the customer there is an option for adding a mashup, besides the marketing campaigns and campaign interactions, but it does not work (yet). Can this mash up also be triggered from the campaign?

Any information on how this interface/mash up should work, also from a functional and user perspective is welcome!

KR

MJ

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