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author's profile photo Harsha Gaonkar
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Harsha Gaonkar

CPI Mail adapter Error

Posted on Jan 09, 2020 at 05:12 PM 534 Views

Hi Team

I want to trigger email in Exception sub process

My client is using office365.

In mail Receiver adapter if I put address as smtp.office365.com:587 and even I use correct user credential I am getting below error.

javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful [SY2PR01CA0005.ausprd01.prod.outlook.com]

If I use Gmail server details Address: smtp.gmail.com:587 and Gmail credential it is working

Strange thing ,If I use my outlook id (office 365) in CC , then also it send email successfully.

But in prod iflow we can not use trick to use Gmai server address and keep official Ids in Cc.

does anyone face this same issue?

Thanks

Harsha

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4 Answers

  • author's profile photo Harsha Gaonkar
    Harsha Gaonkar
    Posted on Jan 10, 2020 at 06:22 AM
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    Hi Carlos

    Thanks for note.

    I am checking it.

    Thanks

    Harsha

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  • author's profile photo Harsha Gaonkar
    Harsha Gaonkar
    Posted on Jan 24, 2020 at 02:20 PM
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    Hi

    I requested support team to make my ID IMAP enabled but still I am getting same error.

    THanks

    Harshaimap-enabled.jpg


    imap-enabled.jpg (35.8 kB)
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  • author's profile photo Harsha Gaonkar
    Harsha Gaonkar
    Posted on Jan 31, 2020 at 05:40 AM
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    Hi

    I raised incident to SAP.

    It seems it is bug in CPI.

    I checked many blog with same question but no answer.

    Thanks

    Harsha

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  • author's profile photo Harsha Gaonkar
    Harsha Gaonkar
    Posted on Jul 13, 2020 at 08:49 AM
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    HI Quah Wei Jun

    SAP asked me to check with internal team.

    I asked client to make email address as IMAP enabled . It is working now.

    Thanks

    Harsha

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