SAP Cloud Foundry Trial Extension

[Abhinav_Sharma]

Hi,

As far as I know, we can extend the Cloud foundry trial account beyond 90 days as well. However, for past few days, I am getting the below message -

Your free trial expires in 0 days. You have already extended your free trial to the maximum usage period, after which your free trial will be deleted along with your data and applications.

I have even deleted the sub account, however, still I am not able to extend the trial period.

I refer the - https://answers.sap.com/questions/12931328/create-new-cloud-foundry-trial-after-90-days.html as well that describes the same issue, however, I am not sure to whom I should reach?

chuergo16 Can you please help?

Regards

Abhi

[cecihuergo]

Hi jayeshsaini sorry to hear it is not yet working. The team said it would take up to 4 days for you to be able to create a new account. Therefore you should be able to create a new account tomorrow or at the latest Wednesday. If this is not the case, please let me know.

Thanks!

Cecilia

[jayeshsaini]

Hi chuergo16

Can you drop me a email regarding the same so that we can get this resolved by Thursday(06-02-2020). I have some urgent deliverables pending because of this issue. Kindly get email details from my Account.

Regards,

Jayesh Saini

[cecihuergo · Accepted solution]

Hi all,

The issue seems to be have been resolved. Please try to access and extend your trial accounts. If you encounter any issues, let me know.

Thanks!

Ceci

[Abhinav_Sharma · Accepted solution]

Many thanks Cecilia.

Regards

Abhi

[former_member185932 · Accepted solution]

chuergo16 I have the same problem. I tried to extend my trial account and received the same error: "You have already extended your free trial to the maximum usage period". I then manually deleted the sub-account. What happens next? I have tried re-logging into the trial account but the error message is still displayed.

[cecihuergo · Accepted solution]

Hi jonathan.bourne, sorry to hear you are having issues. Can you please provide the global account name so I can have the team check your account.

Thanks,

Cecilia

[former_member185932 · Accepted solution]

Hi chuergo16 thanks for getting back to me, my global account is xxxx

[cecihuergo · Accepted solution]

Thanks. I have created a ticket so the team can investigate. I will let you know when it's resolved.

[jayeshsaini · Accepted solution]

Hi,

I'm also facing a similar issue. My trial account is also not working properly. Unable to delete a sub-account. Also help with reset of the Cloud Foundry trail. I can provide my P-id if needed.

Regards,

Jayesh Saini

[JoseMunoz · Accepted solution]

Hello,

My trial account with user p106363 is not stable in terms of subaccounts

I've a subaccount "trial2" with state always on "update pending" and if I click on it it does not go into subaccount details.

Additionally I have a new account "new_trial" that I cannot assign entitlements. It says saving entitlements but finally it doesn't

Thanks a lot for your help

[cecihuergo · Accepted solution]

Hi Jose, I just created a ticket so the team can investigate. I will keep you posted.

Hi jayeshsaini please provide your p-id. Thanks!

[jayeshsaini · Accepted solution]

Hi chuergo16

My P-Id is P2000739924. Kindly help me with fixing the trial Cloud Foundry account.

Regards,

Jayesh Saini

[cecihuergo · Accepted solution]

Thank you! I created a ticket. Will let you know as soon as it is fixed.

[cecihuergo · Accepted solution]

Hi jonathan.bourne, the issue should be resolved now. Please try to use your CF trial account and let me know if it works as expected.

Thannks!

Ceci

[former_member185932 · Accepted solution]

Hi chuergo16 I have logged into CF and it has created a new trial account. Thank you for your help with this, much appreciated.

Regards,

Jonathan

[maxim_lysenko · Accepted solution]

Hello all,
Hello chuergo16, I have similar problem. Stuck in the following state:

Despite the statement stating that "After extending two times (e.g. 90 days) your subaccount will be deleted. E.g. all apps and services will be gone and you cannot log in via the CLI anymore. After this point, you are able to start your new trial from scratch via the SCP cockpit.", nothing was deleted automatically.

I manually deleted the 'trial' subaccount, tried to create new subaccount, but was not able to enable cloud foundry with the error 'Could not create organization: (403)'. So for now it is dead end for me. Is there any solution for the problem?
Thank you!

[cecihuergo · Accepted solution]

Hi max.lysenko, sorry about your issue. Can you please provide your p# so the team can check your account and try to find a resolution?

Thanks,

Cecilia

[maxim_lysenko · Accepted solution]

Hi chuergo16, my p# is NNN.

Thank you!

[cecihuergo · Accepted solution]

Hi max.lysenko, the team was able to fix the underlying issue. Your GA should be automatically deleted within the next 4 days and then you can create a new trial account. If this does not happen, please let me know.

Thanks,

Ceci

[maxim_lysenko · Accepted solution]

Hi, chuergo16, thank you and the team for your help. I will check in four days and reply with the results.

Thank you!

[cecihuergo · Accepted solution]

Hi jayeshsaini, within the next 4 days you should be able to create a new trial account. If the issue still persists, please let me know.

Thanks!

Ceci

[hobru · Accepted solution]

I am facing the same issue. I am unable to renew my trial.

Can you help me with this?

Thanks,

Holger.

[jayeshsaini · Accepted solution]

Hi chuergo16

Kindly help me with creation of new trial account.

Still facing the same error and issues in current CF account.

capture.png

Thanks,

Jayesh Saini

[cecihuergo · Accepted solution]

Hi Jose Muñoz Herrera, the issues with the entitlements and your subaccount should be resolved now. Thanks for your patience.

Thanks!

Cecilia

[cecihuergo · Accepted solution]

Hi hobru2000, can you provide your global account ID? Thanks!

[maxim_lysenko · Accepted solution]

Hi chuergo16, I just checked today and want to confirm that the problem is resolved. On login the trial account has been re-created from scratch starting with the region selection, etc. Thanks again for your help!
Hope that after next 90 days the trial will be correctly reset automatically.

[melanie_lauber · Accepted solution]

Hi chuergo16

I have the exact same problem still today in February and cannot create a subaccount anymore. It keeps failing. I had reached 90 days an after deletion of my subaccount, I'm now unable to create a new one. Any help?

[cecihuergo · Accepted solution]

Hi Meli,

I need to open a ticket so the team can investigate. Can you please provide your GA # or a screenshot of your trial account?

Thanks,

Ceci

[melanie_lauber · Accepted solution]

Hi chuergo16 ,

You can find screenshots at https://answers.sap.com/questions/12987423/unable-to-create-sap-cloud-platform-trial-subaccou.html

My global account is this user here: [removed]

[cecihuergo · Accepted solution]

Thanks. Created the ticket. I will let you know when it's resolved.

[melanie_lauber · Accepted solution]

Hi chuergo16 . Is there any update on the ticket? It's been a week and I tried again today but creation still fails. I'm completly dead-locked due to this. If it could be resolved, I would be very grateful. Thanks.

[cecihuergo · Accepted solution]

Hi Meli,

Unfortunately, the team is still working on this issue. I've asked for an update and will keep you posted.

Thanks,

Ceci

[cecihuergo · Accepted solution]

Hi lili_at_sap, the team confirmed the issue is now resolved. You should be able to create a new subaccount on AWS. If you have any other issues, please let me know.

Thanks!

Ceci

[melanie_lauber · Accepted solution]

Hi chuergo16 ,

I created a new subaccount yesterday already as I got a tip on my own question, to change the subdomain to something else than <userid>trial. And that worked. So I hope everything is resolved now. Thanks a lot for all your help!

[martin_maihiro · Accepted solution]

Hey Cecilia Huergo,

I have used the first 30 days of the trial and unfortunately it is not possible to press the button "Extend Free Trial", because it is greyed out. And this has been going on for a few days now...

I hope there is a workaround for

Thank u very much

trialperiod.png

[cecihuergo · Accepted solution]

Hi Martin,

I'm sorry you're having issues with your trial account. I can have the team have a look, but I would need your Global Account name. Should start with P...

Thanks,

Ceci

[cecihuergo · Accepted solution]

Hi Martin, sorry just realized you have an S user. Just sent the information to the team. I will let you know as soon as it is resolved. Thanks!

[cecihuergo · Accepted solution]

Hi Martin, your account was extended for another 30 days. If you had running apps, you'll need to restart them. If you have any other issues, please let me know.

Thanks,

Ceci

[rrhvilla · Accepted solution]

Hi @Cecilia Huergo

I also have the same issue accessing my Business Application Studio, I am not able to find where to "Extend Free Trial" as the error message indicated. Please help to assist.

Thank you.

Regards,

Rick

[cecihuergo · Accepted solution]

Hi Rick, the Extend Free Trial appears in the cockpit, not in Business Application Studio. Please login to your trial account. You should be able to extend the trial period from there: https://account.hanatrial.ondemand.com/trial/#/home/trial

Hope that helps!

[aditinayak27 · Accepted solution]

Hi Ceci,

I am not able to see my subaccount in btp cockpit. I was inactive for only 3 days. Please help me to resolve this issue.

Thanks & Regards,

Vibhs Nayak

[cecihuergo]

Hi Abhi,

I am checking with the team and will get back to you as soon as we have a fix.

Thanks,

Cecilia

[Abhinav_Sharma]

Hi Cecilia,

Thank you for response. Will wait 🙂

Regards

Abhi

[dvarone]

Hi Cecilia

I have the same issue too,

more important I have no access to all CP services only the SaaS...

[cecihuergo]

Hi Daniele,

The team is still investigating this trial extension issue. I will provide an update as soon as possible.

But what do you mean exactly with "no access to CP services"? If you have access to your space, you should see them in the Service Marketplace. Can you maybe provide a screenshot, so I can better understand the problem?

Thanks,

Ceci

[former_member683115]

Hi

I already used cloud foundry trial account, but i found that trial account do not have ''postgres'' services, if i pay for formal account，would have this services?

[arne_husemann]

Hi, for me it is also not possible to extend the trial. Should the issue be resolved in the meantime?

[mariusobert]

I just checked and the issue is not yet resolved finally. However, it seems that has been a "hotfix" that will allow some(all?) users to create new subaccounts now.

Can you try again?