Skip to Content

How to call a customer from opportunity overview page using endroid device?

Hi!

Can someone please help me in below scenario.

We want our sales executives to call their respective opportunities directly from the opportunity overview page.

Currently when they click on the number it is not clickable. Every time they have to copy, open the key pad, paste and then make a call.

Is there any possibility to make it clickable?

Regards

Khushboo

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

3 Answers

  • Posted on Mar 20 at 11:22 AM

    Hi Khushboo,

    Not all standard phone number fields in SAP Cloud for Customer are clickable. Hopefully, they are going to change that in the future. But now you can create clickable custom phone number custom field.

    When creating a custom field it in Adaptation mode choose Global Data Type, after that new field Global Data Types will appear and here choose PhoneNumber. Save your field and you can use it.

    I've written a complete step-by-step Guide for creating phone number custom field. For more information visit my blog: https://www.anodius.com/en/qa/how-to-create-a-custom-field-click-to-call-phone-number-in-sap-c4c/


    Regards
    Dominik


    kpafh.png (26.1 kB)
    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Jan 09 at 09:51 AM

    Hi Khushboo,

    Did you check this? - 2463493 - Phone Number not Clickable for Outbound Calls

    Cheers,

    Nikhil

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Jan 09 at 10:01 AM

    Hi Nikhil,

    Yes but it didn't help.

    Regards

    Khushboo

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.