on 12-17-2019 3:55 PM
Hey Experts,
do you know how a i can trigger the following status from FSM to ERP? I created the service workflows steps which are recommended by SAP. After the activity is closed this status changes does`t send to ERP. So the status of the E4C Activity stays as open.
Do you know how i can solve this problem?
Best thanks!
Filiz
Hello,
Hope the checkout is also done in FSM ? If not please check the checkout .
From your screenshot, i understand that only CHECKOUT CHECKLIST is completed and checkout is still pending
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Hello,
Then you can find status in SAP from WE02 for that particular Date, looks like there should be some error in the inbound idocs
Please check the status and revert back
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Thank you very much. We has found the issue. ERP needs to steps to get the correct information of FSM. For the first it`s important to maintain the workflow steps correct. This must and with checkout and close. Than all response must be transfer to ERP. Like time effort and Travel time. When all information for the acitivity is given so the activity would be closed by FSM/ERP and this information will transfer to FSM.
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