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FSM Activity Status to ERP

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Hey Experts,

do you know how a i can trigger the following status from FSM to ERP? I created the service workflows steps which are recommended by SAP. After the activity is closed this status changes does`t send to ERP. So the status of the E4C Activity stays as open.

Do you know how i can solve this problem?

Best thanks!

Filiz

Accepted Solutions (1)

Accepted Solutions (1)

former_member186385
Active Contributor
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Hello,

Hope the checkout is also done in FSM ? If not please check the checkout .

From your screenshot, i understand that only CHECKOUT CHECKLIST is completed and checkout is still pending

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Hi,

thank you for your response. Can you please take a look to my comment?

Answers (2)

Answers (2)

former_member186385
Active Contributor
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Hello,

Then you can find status in SAP from WE02 for that particular Date, looks like there should be some error in the inbound idocs

Please check the status and revert back

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Thank you very much. We has found the issue. ERP needs to steps to get the correct information of FSM. For the first it`s important to maintain the workflow steps correct. This must and with checkout and close. Than all response must be transfer to ERP. Like time effort and Travel time. When all information for the acitivity is given so the activity would be closed by FSM/ERP and this information will transfer to FSM.

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How can i check this? This is the screen of the app. Here you can see that the activityis closed and the checkout is done.