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Dec 16, 2019 at 12:14 PM

C4C service ticket into a QM notification

580 Views Last edit Dec 17, 2019 at 01:22 AM 2 rev

Hello experts

Quite often, we receive a question regarding alerting the QM team with a notification of a customer complaint via a service ticket in C4C.

How do/Can we create a QM notification in back-end from a service ticket in C4C for a customer complaint?
How will we manage the integration with R3/ERP and with S4HANA respectively ?

Would be feasible to change in SCPI within the IFLOW the type of Internal Order ?

Thank you for any advice!!

Phil