Skip to Content
avatar image
Former Member

ERMS work items not visible in IC Web Client Agent Inbox

We have configured ERMS rule modeler with a routing to an organisation unit if email content contains a specific word.

ERMS seems to work fine as workflow is triggered and work items created in the relevant user SAP inbox (any user assigned to the organisation unit used in ERMS routing.

When I log into the IC Web client and check for email items in the Agent Inbox, the emails are not visible!!!

Has anybody faced a similar issue?

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

1 Answer

  • Best Answer
    avatar image
    Former Member
    Apr 06, 2006 at 01:10 AM

    Hi Manoj,

    Have you look at this configuration in SPRO

    ->Agent Inbox ->Setting for Asynchronous Inbound Processing -><b>Define Receving Emails/Fax settings</b> inthis Set Comm.method as <b>INT</b> i.e E-Mail.

    Pls check this config and get back me..

    Regards

    Raju

    Add comment
    10|10000 characters needed characters exceeded

    • Former Member

      I had done that. More importantly I have also assigned the INT (Email workitems) category to my "Inbox profile" so ERMS emails should be visible.