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Live chat migration into C4C

Feb 14, 2017 at 10:29 AM


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Hi pros,

How to migrate Live Chat transcripts into C4C?

I have enabled chat recording in Live-Activity pane:

But there are no activities for Live Chat migration in Activity list.

Best regards,

Nadezhda Rukavishnikova

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1 Answer

Leonardo Felini
Sep 01, 2017 at 06:53 PM

Dear Nadezhda,

Hope this message finds you well.

After checking internally, I found that there is no activity to migrate specific chat activities to the system at the moment. However, there is the possibility to configure an integration between C4C and the chat tool.

I found a document about live activity integration that may assist you further with this setup. The link is the following:

Please check this document, and let me know if it was helpfull to your requirement.

Kind Regards,

Leonardo Felini

Support Consultant, SAP Product Support

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