I am new to SRM and trying to configure the one-step SC approval workflow. Basically the approavl should go to the manager[chief position] in the org structure.
I have assigned the org structure to the task TS10008126 and use the rule to 00000157 to identify the chief position. This config is not working. In SWI2_FREQ, it shows that 'no agent assigned'. Then I tried to directly assign the manager user ID instead of rule. Now I get the mail in managers inbox but in SWI2_FREQ, the status is still 'no agent assigned' .
Am I missing something?