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Nov 21, 2019 at 08:41 AM

Webchat is stealing the focus of the active element once it loads


Hi Experts,

While implementing the Webchat through script injection, the default / manually set focus on the page is shifted to the chatbot text field when it loads even when it's still in the closed state.

Expected result:

The focus should not shift to the chatbot text area once it loads. It should remain with the default focussed element of the page.

Any suggestions on why is it happening and how to fix it?

Best Regards,

Divyansh Bajpai