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Nov 21, 2019 at 09:40 AM

More than one customer (B2C scenario) have the same e-mail address


Hello guys,

in our B2C scenario several individual customers can have the same e-mail address.

Now we have the problem that the tickets that are automatically generated from the incoming emails are simply assigned to any of these customers, in our perspective more or less by chance.

My question: can I set somewhere that tickets from mail addresses that are assigned to more than one customer can be assigned to a certain pool instead of assigning it directly? Similar to Unassociated Mails in the B2B scenario?

Many thanks and many greetings,