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SAP Contact Center Reporting (BusinessObjects universes)


SAP Contact Center (formerly known as SAP BCM) already provides a reporting package that contains a set of universes and reports. Unfortunately, I can not find any documentation on the universes where all the fields are described.
Is there even a documentation? If so, where can I find these?


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  • Best Answer
    Posted on Nov 06, 2019 at 02:48 PM


    You coiuld review at least the following resources in help portal's Contact Center documentation to see if you can find what you need from there:

    • SAP Contact Center Reporting Contact Handling Examples (pdf)
    • SAP Contact Center Reporting Data Guide (pdf)
    • SAP Contact Center Monitoring Data Guide for BusinessObjects (pdf)
    • SAP Contact Center Monitoring and Reporting / Reporting, sub sections for Busines Onjects and Standard Reports
    • Installation Guide / Installing Reporting for SAP BusinessObjects

    Remember to log in to the help portal to see all documents. Hope these help.

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