Skip to Content

SAP Contact Center Reporting (BusinessObjects universes)

Hi,

SAP Contact Center (formerly known as SAP BCM) already provides a reporting package that contains a set of universes and reports. Unfortunately, I can not find any documentation on the universes where all the fields are described.
Is there even a documentation? If so, where can I find these?
Thanks.

Zaki

Add a comment
10|10000 characters needed characters exceeded

Related questions

1 Answer

  • Best Answer
    Posted on Nov 06, 2019 at 02:48 PM

    Hi

    You coiuld review at least the following resources in help portal's Contact Center documentation to see if you can find what you need from there:

    • SAP Contact Center Reporting Contact Handling Examples (pdf)
    • SAP Contact Center Reporting Data Guide (pdf)
    • SAP Contact Center Monitoring Data Guide for BusinessObjects (pdf)
    • SAP Contact Center Monitoring and Reporting / Reporting, sub sections for Busines Onjects and Standard Reports
    • Installation Guide / Installing Reporting for SAP BusinessObjects

    Remember to log in to the help portal to see all documents. Hope these help.

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.