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How to enable the inbound transaction queue for Work Manager 6.5?

I am trying to enable and configure the inbound transaction queue used for error handling in Work Manager 6.5. However no transactions are showing up in the Inbound Transaction Monitor. What am I missing?

I made the following changes in order to configure the transaction queue:

In the Configpanel:
In Mobile Application Configuration / General tab I checked the checkbox 'Inbound Transaction Active'.

In the Backend I added the parameter '/SMFND/INB_TRANS' with value 'X'.
And back in the Configpanel I then checked the checkbox 'Require User Parameter' which automatically added the 'Parameter Id' '/SMFND/INB_TRANS' and 'Activation Token Value' 'ON'.

Following are the "inbound_transaction_queue" group globals I am currently using.

(I am unsure if the Save value is correct.)

After this I tried transmitting a workorder whilst it was opened in the iw32 transaction which gave me an error saying it was still opened. However if I understand correctly this transaction queue feature should prevent me from seeing this error and should add this transaction to the queue for me to see in the 'Inbound transaction monitor' which I currently don't.

Does anyone know what I am doing wrong / am missing?
Or does anyone have any suggestions of where I might find more information?

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    author's profile photo Former Member
    Former Member
    Posted on Nov 08, 2019 at 08:28 AM

    I found the solution to my problem.

    It turns out you need to make sure your value for '/SMFND/INB_TRANS' in the backend matches the activation token value (default 'ON') you find in the configuration panel.

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