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Script errors in Crystal

Using Crystal Reports 11, When opening up the software I keep getting 6 or 7 "Script Stop Running" error. I have to click on OK in order to get the software to open. Why is this just happening now and how do I stop it from happening.

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  • Posted on Nov 04, 2019 at 03:45 PM

    Crystal Reports 11 is old and unsupported application, Start Page generate the Script Error.

    Disable Start Page following the KBA:

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  • Posted on Nov 04, 2019 at 04:02 PM

    It has to do with the website that the Start Page redirects to. The easiest way to get it to stop might be to go to the Help menu and turn off "Show Start Page". If that doesn't work, you'll have to use a registry setting. Since "Crystal Reports 11" could refer to either Crystal XI or Crystal 2011, I'll include both:

    Crystal XIr2:
    Go to HKEY_CURRENT_USER\Software\Business Objects\Suite 11.5\Crystal Reports\StartPage

    Crystal 2011:
    Go to HKEY_CURRENT_USER\Software\SAP BusinessObjects\Suite XI 4.0\Crystal Reports\StartPage

    For either, set "Show Online Resources" to "No". This will prevent Crystal from trying to display the web page part of the start page.


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