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Roles are getting added and deleted via BATCH user ID in production

Recently we received a priority that few transactions for a user is missing.

When checked user's change documents we found that user BATCH has added and deleted few roles from his profile.

We checked the SM20 logs as per the timing when this BATCH action was happening and found that it has affected many users as well.

This is a critical issue.

Here in development we add single roles in composite and move it to production.

The new added single roles in composite role are anyhow deleted by the BATCH user in production later.

Please anyone could help us with this .

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  • Posted on Nov 04, 2019 at 03:52 PM

    Hello Manju Nair

    Can you please let me know what is the background job name?

    I am suspecting that PFUD job is the one who is making this changes.

    Thank you

    Yogesh

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