The maximum idle time permitted between navigation steps was exceeded and the session has been ended

[dimitris_emmanoulopoulos2]

Hi,

I did a lot of tests changing:

1. tomcat timeout (web.xml),

2. WACS Enterprise session token timeout on BI server,

3. Lumira Service Connection Session Timeout interval

but unfortunately after some time where I have my dashboards idle I get either:

The maximum idle time permitted between navigation steps was exceeded and the session has been ended. Restart the application.

or

Session timeout ...... error (in a popup window)

Is there a way to bypass this issue? Maybe by using a timer doing something after xx minutes in case that there is a hard coded timeout value somewhere?

Regards,

Dimitris

[reiner_hille-doering · Accepted solution]

Indeed using the "Timer" or "Visual Timer" component is the recommended way. Especially the "Visual Timer" is idea for such use cases, as it can show the user the remaining time for the session.

[dimitris_emmanoulopoulos2 · Accepted solution]

There is still a problem.

I am using SSO and OpenDocument and I embed the Lumira dashboards in our web application in an iframe.

The problem is that after about 30 minutes a login page appears when I try to interact with my dashboard.

Is there a setup value or any other way in order to keep my session and my credentials alive?

Regards,

Dimitris

[reiner_hille-doering]

Sorry, no idea. Only BIP experts might know.

[dimitris_emmanoulopoulos2]

I am testing now by using the Timer technical component and using the reloadDatasource() in the OnTimer event.

Maybe this is my solution to this problem.

[dimitris_emmanoulopoulos2]

Thank you !

[ganeshbasa]

Hello,

Were you able to achieve using Timer component? We have a similar requirement. Thanks.

Regards,

Ganesh

[dimitris_emmanoulopoulos2]

Hello Ganesh,

I just improved it.

I think that the issue can only be solved by SAP dev team (in a next release) allowing the 30 min to be a parameter in the BI platform.

Regards,

Dimitris