Skip to Content
author's profile photo Marouane Lak
0
Marouane Lak

Unable to log on to CMC

Posted on Oct 24, 2019 at 02:30 PM 78 Views

Hello,

An error message shows us when we want to connect to the CMC "Enterprise authentication could not log you on." Please make sure your logon information is correct. (FWB 00008) "despite the password is correct.
We checked the event viewer and found these error messages (see the screen shots attached)

It's a new installation, we have two IPS servers (IPS in cluster mode).

versions:

IPS 4.2 SP06

UMC 4.2 SP06
SQL server 2016

Can you help please

Best Regards

event1.pngevent2.pngevent3.png

event1.png (111.1 kB)
event1.png (111.1 kB)
event2.png (166.2 kB)
event3.png (23.1 kB)
Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

3 Answers

  • author's profile photo Daniele Tiles
    Daniele Tiles
    Posted on Oct 24, 2019 at 02:33 PM
    1

    Hi,

    the CMS.exe process has died. You should check with Central Configuration Manager if you can login to the SIA and see the process (or even if it's not running the SIA.exe)...you should also check if there are stale servers with Task Monitor.

    After all, you should restart the SIA from CCM, and that brings up the CMS.exe.

    HTH


    Daniele Tiles

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Denis Konovalov
    Denis Konovalov
    Posted on Oct 24, 2019 at 02:38 PM
    1

    I'm not sure what UMC is, but the error is self explanatory - you have installed a cluster which is not supported with your license.

    You need to stop everything on one of your nodes, restart other node and then attempt to login.

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Marouane Lak
    Marouane Lak
    Posted on Oct 24, 2019 at 02:43 PM
    0

    Hello Daniele

    Thank you for replying

    I could login to the SIA, and i restart the SIA and Tomcat from CCM but the problem is still there.

    I noticed in the messages showed in Event viewer that may be a relation with licence key

    Regards

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.