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SAP GUI 7.40 / 7.50 Crashs when opening a transaction

Hello. I am having issues with SAP GUI 7.40 Patch Level 12 and 7.50 Patch Level 12 on Windows 10 x64 (1809) . The user can open the SAP GUI but if he clicks on a transaction the login windows does not appear and the GUI main window disappers. A SAP GUI icon is on the taskbar and it desapper if i hover with the mouse over it.

I cannot find any information about the error on the windows event viewer. I cannot find any sap gui error log.

I have already tried to change the theme but this does not change anything.

Do you have any idea? Where can i find information about errors and crashes of the sap gui?

Thanks in advance

UPDATE: if i log in with my credentials on the PC of the Employee which is having the issue i can use any transaction without any problems. This is very strange. Any ideas?

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2 Answers

  • Posted on Oct 24, 2019 at 01:26 PM

    Hi Gabriele.

    Kindly refer the SAP Wiki link to enable the trace find the error message, if possible attach the error log as text format?

    https://wiki.scn.sap.com/wiki/display/NWTech/SAP+GUI+trace

    Regards

    SS

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  • Posted on Oct 26, 2019 at 06:31 AM

    Hi Gabriele.

    You find those trace file in the following location - " C:\Users\<username>\AppData\Local\SAP\SAP GUI\Traces" refer the SAP Note 1442303.

    Regards

    Sriram

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