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Oct 24, 2019 at 11:46 AM

SAP GUI 7.40 / 7.50 Crashs when opening a transaction

525 Views Last edit Oct 24, 2019 at 10:26 AM 2 rev

Hello. I am having issues with SAP GUI 7.40 Patch Level 12 and 7.50 Patch Level 12 on Windows 10 x64 (1809) . The user can open the SAP GUI but if he clicks on a transaction the login windows does not appear and the GUI main window disappers. A SAP GUI icon is on the taskbar and it desapper if i hover with the mouse over it.

I cannot find any information about the error on the windows event viewer. I cannot find any sap gui error log.

I have already tried to change the theme but this does not change anything.

Do you have any idea? Where can i find information about errors and crashes of the sap gui?

Thanks in advance

UPDATE: if i log in with my credentials on the PC of the Employee which is having the issue i can use any transaction without any problems. This is very strange. Any ideas?