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SAP SD Return-MATERIAL Unknown

Hello All,

There are instances when the customer receives some unknown material in a return order and until Quality confirms the material they do not create a return delivery and take it in their stock.In such a case how do we tackle this situation.

Should the customer create a dummy material and enter that in the returns order and when they know the material they can change the material in the returns order and remove the delivery block and it into their inventory.

Please confirm or suggest any alternate material.

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  • What exactly would be the purpose of creating a dummy material?

    I'd suggest to elaborate on the business scenario. Why is the material unknown? Isn't return done with reference to an invoice or some other document? Accepting random items just seems like an odd business practice... E.g. if I want to return a product to a store then I should have a receipt or, at minimum, a product should be in their inventory (i.e. the clerk scans a barcode and can locate the product to process the return). It would seem more logical to just place such return in some bin and not do any transactions in SAP until the items can be identified and properly accepted.

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