WebService Messages are queuing up with status 'Waiting' in CLOUD FOR CUSTOMER

[pavanpati]

When users are active on C/4HANA, Inbound and Outbound WebService messages are queuing up with status 'Waiting' and the processing is very very slow. When users are logged off after 4pm, we are seeing these queues getting cleared up on their own. I raised a message to support team with 'Very High' priority and didn't make any progress for the last one week. We reached out to CIC, AE and Cloud Ambassador to escalate this issue. Do anyone had similar experiences before?

[Sriprasadsbhat]

Hello Pavan,

As per your above narration don't see any issue with SAP CPI. As a precautionary measure from integration side please raise a ticket to LOD-HCI-PI-OPS to check the current load and request to add new message processing node( availability depends as per your customers contract with SAP).

Regards,

Sriprasad Shivaram Bhat