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Recast AI: feedback feature at the end of conversation flow

Hi,

I was wondering how I could incorporate a feedback feature at the end of a conversation w/o too much effort.

I want to be able to collect ratings and comments.

Looking forward to your input.

Best regards,

Francesco

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3 Answers

  • Best Answer
    Posted on Oct 30, 2019 at 09:30 AM

    Hi!

    When I was looking for information about how to capture a free text, I found this blog:

    https://cai.tools.sap/blog/mastering-memory-management-bot-builder/

    At the end there might be just what you are looking for.

    Monika

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  • Posted on Oct 30, 2019 at 11:59 AM

    Thank you for the info! I'll try this out.

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  • Posted on Oct 30, 2019 at 09:35 PM

    the bot has a built in "Customer Satisfaction" skills, you can select it when you create it.

    Best Regards


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