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Reason of rejection on credit memo request

This is the process:

I make a partial delivery on a sales order and select a reason for rejection for the position on the order, make the invoice for the partial delivery and when I try to make a credit memo request with reference to the invoice, this have the reason for rejection on the position. How can i correct this ?

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2 Answers

  • Posted on Oct 23, 2019 at 04:04 PM

    Hi Agostino,

    Check it in copy rules, in tcode VTAF, check in items, usually is the VOFM 153. Surely the command


    is moving the rejection from CVBRP to the credit memo. Check this point with a debuging. If it's true, you can create your own VOFM and replace it in VTAF (create your own documents and items and avoid to change the standard entries), for instance after the MOVE-CORRESPONDING with a CLEAR vbap-abgru, because I don't remember a standard VOFM whom clear this field, if other knows it his or her opinion will be welcome.

    I hope it helps you



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  • Posted on Oct 23, 2019 at 05:34 PM

    If the reason for rejection in the credit memo request is set before you create the document a more likely suspect would be a user exit or badi (you can use program SNIF/transaction PRCAT etc. for quick checks). If the change (the setting of rejection reason) happens after the credit memo request is saved it can be also workflow or custom output with transmission medium 8 (these are a bit easier to find - SWI6 and VA03). Of course it is possible that somebody rejected the credit memo request manually but you should be able to see who did this via VA03 (Environment->Changes).

    The idea to check also data transfer routines is nice but I find it less likely because the user creates the credit memo request (CR) with reference to the billing document (F2) while the reason for rejection is set in the original sales order (OR).

    Agostino F if you are a business user the best approach is to ask your local support desk to provide documentation on the correct steps (so that you can double-check whether you are following the correct procedure) and also documentation how this feature (the automatic setting of rejection reason if this is what happens) is designed to work.

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